Minimum Advertised Price Policy

We ask that you adhere to our MAP Policy, which is double the wholesale price.

TRACKING NUMBERS + INVOICES

As soon as your order ships, tracking information will be sent to you from ship-confirm@areaware.com. Your invoice will be emailed from accounting@areaware.com.

SHIPPING DETAILS

On Jan 1, 2015, both UPS and FedEx increased their Ground Freight charges by 4.9% and switched from using the actual weight of a package to what is considered the DIM weight. DIM weight is based on the size of the carton which is causing some items to be more expensive to ship. We are striving to combat this shipping cost increase by using the smallest carton sizes possible while still ensuring your products ship safely.

Orders ship 1-2 days after you place your order. We do not offer same day shipping.

When choosing your shipping method, please note that we ship from Columbus, Ohio 43215.

Approximate transit times within the continental U.S. via ground service are:

State	Ground Transit Time		State	Ground Transit Time		State	Ground Transit Time
Alabama	2-3 business days		Maine	3-4 business days		Ohio	1-2 business days
Arizona	4-6 business days		Maryland	2-3 business days		Oklahoma	3-4 business days
Arkansas	3-4 business days		Massachusetts	2-3 business days		Oregon	4-6 business days
California	4-6 business days		Michigan	2-3 business days		Pennsylvania	2-3 business days
Colorado	3-4 business days		Minnesota	2-3 business days		Rhode Island	2-3 business days
Connecticut	2-3 business days		Mississippi	3-4 business days		South Carolina	2-3 business days
Delaware	2-3 business days		Missouri	2-3 business days		South Dakota	3-4 business days
Florida	3-4 business days		Montana	4-6 business days		Tennessee	2-3 business days
Georgia	2-3 business days		Nebraska	3-4 business days		Texas	3-4 business days
Idaho	4-6 business days		Nevada	4-6 business days		Utah	4-6 business days
Illinois	2-3 business days		New Hampshire	3-4 business days		Vermont	3-4 business days
Indiana	1-2 business days		New Jersey	2-3 business days		Virginia	2-3 business days
Iowa	2-3 business days		New Mexico	4-6 business days		Washington	4-6 business days
Kansas	2-3 business days		New York	2-3 business days		West Virginia	2-3 business days
Kentucky	1-2 business days		North Carolina	2-3 business days		Wisconsin	2-3 business days
Louisiana	3-4 business days		North Dakota	3-4 business days		Wyoming	4-6 business days

If your order is urgent and must arrive by a specific date, please contact customer service prior to finalizing your order at the below phone numbers Monday through Friday, 9:00AM to 5:00PM Eastern time to confirm the shipping schedule. 

800-783-5683 ext. 214 or ext. 216 (within the U.S.)

614-469-0600 ext. 214 or ext. 216 (outside the U.S.)


Return Policy

DAMAGES - Must be reported to customer service within 15 days of the invoice date and received in our warehouse within 45 days of the invoice date.  A Return Authorization (RA) form with pre-assigned RA number is required to return damaged items.

ERROR / INVOICE DISCREPANCIES - Must be reported to customer service within 15 days of the invoice date.

OVERSTOCKS - We are not able to accept overstock items.

TO RETURN PRODUCT - Mark Carton "ATTENTION RETURNS". The Return Authorization number must appear on the carton to the left of the return address.  Please indicate on the RA form whether you would like a replacement or credit to your account.

20% RESTOCK FEE - A 20% restock fee will be assessed if an incomplete RA form is received, price tags or stickers are not removed, and/or the product is not in its original packaging.

Returns will be refused and returned to customer at their expense under the following circumstances:  (1) If returns are received after 45 days from the invoice date (2) If the return is not accompanied by a Return Authorization number and RA form.

 

FOR RETURN AUTHORIZATION, PLEASE CALL CUSTOMER SERVICE AT 1-800-783-5683.