IMPORTANT SHIPPING DETAILS

*** On Jan 1, 2015, both UPS and FedEx increased their Ground Freight charges by 4.9% and switched from using the actual weight of a package to what is considered the DIM weight. DIM weight is based on the size of the carton which is causing some items to be more expensive to ship. We are striving to combat this shipping cost increase by using the smallest carton sizes possible while still ensuring your products ship safely. ***

Free standard shipping on orders over $50 is only valid for shipping to US domestic addresses for UPS or FedEx ground class of service/delivery.

We do not offer same day shipping. In stock items ship 1-2 days after you place your order.

When choosing your shipping method, please note that we ship from Columbus, Ohio 43215.
Approximate transit times within the continental U.S. via ground service are:

State	Ground Transit Time		State	Ground Transit Time		State	Ground Transit Time
Alabama	2-3 business days		Maine	3-4 business days		Ohio	1-2 business days
Arizona	4-6 business days		Maryland	2-3 business days		Oklahoma	3-4 business days
Arkansas	3-4 business days		Massachusetts	2-3 business days		Oregon	4-6 business days
California	4-6 business days		Michigan	2-3 business days		Pennsylvania	2-3 business days
Colorado	3-4 business days		Minnesota	2-3 business days		Rhode Island	2-3 business days
Connecticut	2-3 business days		Mississippi	3-4 business days		South Carolina	2-3 business days
Delaware	2-3 business days		Missouri	2-3 business days		South Dakota	3-4 business days
Florida	3-4 business days		Montana	4-6 business days		Tennessee	2-3 business days
Georgia	2-3 business days		Nebraska	3-4 business days		Texas	3-4 business days
Idaho	4-6 business days		Nevada	4-6 business days		Utah	4-6 business days
Illinois	2-3 business days		New Hampshire	3-4 business days		Vermont	3-4 business days
Indiana	1-2 business days		New Jersey	2-3 business days		Virginia	2-3 business days
Iowa	2-3 business days		New Mexico	4-6 business days		Washington	4-6 business days
Kansas	2-3 business days		New York	2-3 business days		West Virginia	2-3 business days
Kentucky	1-2 business days		North Carolina	2-3 business days		Wisconsin	2-3 business days
Louisiana	3-4 business days		North Dakota	3-4 business days		Wyoming	4-6 business days

Once you place your order, in-stock items will ship within 5 business days.

For out-of-stock items, please note the approximate ship date listed on the page display.

If an item says “available for pre-order” or “no ship date available”, please contact customer service at:

800-783-5683, ext. 214 or ext. 207 (within the U.S.)
614-469-0600, ext. 214 or ext. 207 (outside the U.S.)

If your order is urgent and must arrive by a specific date, please contact customer service
prior to finalizing your order at the above phone numbers to confirm the shipping schedule.

Return Policy

If You Receive A Damaged Or Incorrect Item:
Please report it to customer service within 15 days of the invoice date. We will send you a UPS return label with a pre-assigned return authorization (RA) number. Upon receipt of the damaged or incorrect item, we will send out a new item immediately (unless it is back-ordered, in which case we will contact you). All returns must be received in our warehouse within 30 days of the invoice date in order to receive a replacement.

If You Are Not Happy With The Item You Ordered:
Please let us know within 15 days of the invoice date. We will issue you a return authorization (RA) number. Upon receipt of the item, we will credit your account the original purchase price (less shipping).

For all returns, please mark the carton “ATTENTION RETURN DEPT”.  The Return Authorization number must appear on the carton to the left of the return address.

We will not be able to accept your return if it arrives back to our warehouse greater than 30 days from the invoice date or if it is not accompanied by a Return Authorization.

Please call 1-800-783-5683, ext. 214, for return authorization.

 

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